Parts and Services

The complete range of SMAG products are supported by our parts and aftersales teams throughout the region. We work to the highest possible standards to meet our customer’s needs 24/7. 

SMAG has successfully achieved certification on ISO 9001 for its Quality Management; ISO 14001 for its Environmental Management System, OHSAS 18001 for its Occupational Health & Safety. These certificates have been awarded in recognition of SMAGs commitment to business excellence in providing world class products and services to help increase the customer experience and provide a fantastic working environment for employees.

Where SMAG has presence there will be full workshop facilities that have the following services:

•    Highly skilled and Certified technicians for all brands and equipment. 
•    The most up to date equipment and machinery that is serviced regularly. 
•    Innovative tooling, machinery and diagnostics equipment. 
•    A vast array of genuine parts to suit your specific requirement. 
•    24/7 On call service
•    Overhaul & reconditioning facilities
•    Breakdown & support vehicles
•    World Class Bodyshop
•    ISO Certified systems in placed to ensure quality throughout. 

There are many reasons why it makes sense to buy and fit genuine parts and have the machinery serviced by the dealer. Not only are the parts engineered and manufactured to the very highest standards which ensures your product runs as it was designed to and keep you mobile, but you also get the after sales support you would only expect to get from a dealer like SMAG.

Are you having trouble finding parts as fast as you need them? Our resourcefulness makes us a quality parts department that “has parts ready and available when you need them”. SMAG is dedicated to providing parts and after sales services. We stock a broad range of parts inventory that we continually adjust to meet our clients’ needs. Just like our service department, you will find our parts service available 24/7.

All parts, machinery and equipment require proper maintenance like any other substantial commercial utility. Without maintenance, these tools and associated parts will begin to wear down until they eventually break. This can result in costly repairs and added downtime in which nothing can be done until the machinery is rectified. The cost of replacement parts as well as the labour costs may vary by the age of the machinery and the type of breakdown but using the official dealership who is an expert in the field is pivotal to lead time being reduced and the genuine parts be used which is imperative to your business. 

The SMAG Training Center is located in Ras Al Khor, Dubai and available to the the entire Group as well as external companies for educational and professional classes, meetings and training. The hands on training shop allows a trainer and personnel to use and test up to date equipment, whilst the facility also provides a large classroom that creates an ideal learning environment. The user-friendly conference room creates an outstanding environment for small to mid-size groups to train on the diverse product portfolio the group encompasses. The Training Center is equipped with state of the art multimedia projectors, power and data ports and wireless internet throughout. SMAG relies on its people to represent the company in an excellent manner; the staff are kept up to date with evolving standards and innovative technology that is prevalent in all products we deal with.